1 When is the BFCM early bird deals and which products are included? The event runs from Nov 5 to Nov 12 (Pacific Time). All products except accessories are eligible for direct price cuts.
2 How do I use the 10% discount code after subscribing? Once you successfully register your email, a pop-up window with the corresponding discount will appear automatically. You can enter the code at checkout to enjoy an extra discount on top of the sale price.Pro tip: Add all items to your cart first, then apply the discount code before completing your purchase!
3 Why does the product page price differ from the promotion page price? The product page shows the pre‑discount original price. Once you proceed to checkout, you'll see the discounted price matching the promotion page — the final price you pay is the same.
4 Can I combine the new customer discount with the Early Bird discount? No, discounts cannot be stacked. Our system will automatically apply the best available offer for you.
5 Can member points discounts be combined with this promotion? Yes, they can be used together. They can be stacked for additional savings.
6 How soon will my order ship during the promotion? Orders are processed and shipped within 1–2 business days. Delivery is estimated in 3–7 business days, subject to actual logistics updates.
7 Where can I track my order status? Track your shipment anytime via our Track Your Order page: https://eoureka.com/apps/track123.
8 Can I return items if I'm not satisfied? Yes. Please initiate a return within the specified period after delivery. Full terms are available here: Return & Refund Policy.
9 How long does it take to receive a refund? Refunds are typically processed within 5–10 business days after the returned item passes inspection, depending on your payment provider's processing time.
10 Can I exchange promotional items? Exchanges are not supported for promotional items. If you need a different size or model, please return the item and place a new order.
11 What if I want to cancel my paid order? If your order hasn't shipped yet, contact customer service to request cancellation. If already shipped, please follow the standard return process.